Shipping policy

Shipping Policy

At Lost Purpose, every order is packed with care. Please read the information below before placing your order.

Pre-Orders

Unless otherwise stated, all products are sold as pre-order items.

Production begins once the pre-order period has ended. Please allow approximately 2-4 weeks for your order to be produced, packed, and delivered. If delivery times are overdue, feel free to email us or send us a DM and we will give you a discount or free delivery code for your next order in compensation.

If your order contains both pre-order and in-stock items, your entire order will be shipped together once the pre-order items are ready.

Order Processing

Once your order is ready to ship, please allow 1–3 business days for processing and dispatch.

You will receive a shipping confirmation email with tracking details once your order has been shipped.

Shipping Rates

Australia & New Zealand

  • Standard Shipping: $3.99 AUD

  • Estimated delivery after dispatch: 2–8 business days

United States

  • Standard International Shipping: $6.99 AUD

  • Estimated delivery after dispatch: 6–15 business days

United Kingdom

  • Standard International Shipping: $6.99 AUD

  • Estimated delivery after dispatch: 6–15 business days

Delivery times are estimates only and may vary due to customs, courier delays, or peak shipping periods.

Shipping Carriers

We ship using trusted carriers including:

  • Australia Post

  • DHL

  • Other reliable courier services where appropriate

The shipping carrier may vary depending on your location and the most suitable delivery option.

Lost or Delayed Parcels

Once your order has been dispatched, Lost Purpose is not responsible for delays caused by shipping carriers, customs, severe weather, or other circumstances outside of our control.

If your parcel appears to be lost or has not arrived within the expected timeframe, please contact us and we will do our best to assist you in locating your shipment.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order.

Lost Purpose is not responsible for orders shipped to an incorrect address provided by the customer.

Contact Us

If you have any questions regarding your order or shipping, please contact us through our Contact page or by email, and we'll be happy to help.